Terms & conditions

About these terms

okurimonoin.in is run by Okurimonoin.in ("OkurimonoIN", "we", "us"), Kolkata, West Bengal 700028, India. Email contact@okurimonoin.in or WhatsApp +91 86177 43811. By using this website or placing an order, you agree to these terms.

Your account

Give accurate details and keep your login safe. You're responsible for orders placed from your account. We may suspend accounts that misuse the site.

Our products

Posters are printed on 300 GSM matte paper, in A4 portrait (21 × 29.7 cm) or wide landscape format. Frames and wall tape can be added in your cart. Colours on paper can look slightly different from your screen.

Prices and payment

• Prices are in Indian Rupees (₹). The full total, including any shipping fee, is shown at checkout before you place your order.
• Shipping is ₹100, and free when your order (after any coupon) is ₹499 or more.
• Portrait posters cost ₹49 each when you have 35 or more in your cart.
• You pay the price shown when you place the order. Prices and offers can change for future orders.
• You can pay by UPI, or by cash on delivery on orders above ₹199. UPI orders are processed once your payment is confirmed.

Orders

You'll get an email confirming your order. We may cancel an order if an item can't be made, we can't deliver to your pincode, a price was shown wrongly by mistake, or we suspect fraud. If we cancel, we refund anything you've paid.

Cancelling an order

You can cancel from My orders while your order still shows "Processing". Once it has shipped, it can't be cancelled. If you paid by UPI, we refund the full amount you paid.

Shipping, returns and refunds

Delivery times, damaged items, returns and refunds are covered on our Shipping & returns page. In short: we accept returns only for defective or incorrect products, reported within 48 hours of delivery with photos, and refunds are processed within 5–7 business days after we inspect the item.

Custom prints and photo frames

• Only upload photos and designs that you own or have permission to use.
• We may refuse designs that are illegal, offensive or infringe someone else's rights.
• Custom items are made just for you, so like everything else they can only be returned if they're defective or incorrect.

Reviews

Only customers who bought the product can review it. Reviews must be honest and must not contain abuse or personal information. We may remove reviews that break these rules, but we don't remove reviews just because they're negative.

Using this website

Don't misuse the site: no attempts to break its security, overload it, or copy its content in bulk. The website's design and text belong to Okurimonoin.in and can't be reused without our permission.

Our responsibility

As far as the law allows, our responsibility for any order is limited to the amount you paid for it. Nothing in these terms takes away your rights under the Consumer Protection Act, 2019.

Law and disputes

These terms are governed by the laws of India, and the courts in Kolkata, West Bengal have jurisdiction. This doesn't affect your right to approach a Consumer Commission or the National Consumer Helpline (1915).

Complaints and grievance officer

Sayan, Founder
Okurimonoin.in, Kolkata, West Bengal 700028, India
Email: contact@okurimonoin.in · WhatsApp: +91 86177 43811

We acknowledge complaints within 48 hours and resolve them within one month.

Changes to these terms

We may update these terms. The version on this page when you place an order applies to that order.